Using TripDesk
TripDesk is operated by PixelAccord. By continuing to create or access an account, you agree to these terms. TripDesk is an internal operations tool for adult business owners, authorised staff and guides. Customers do not book or purchase tours through the app.
Your account and access
Provide accurate account information and use a phone number you control. Keep verification codes private. Company access follows your current membership, role and permissions. Do not access another person's account, impersonate someone, bypass access controls or misuse verification messages.
Owners are responsible for inviting appropriate team members and maintaining company permissions. Guides are responsible for keeping their own professional profile and emergency contact accurate.
Business records and uploaded content
Only enter information or upload files that you are authorised to use for the business. Keep customer details, financial records and supporting evidence accurate. Do not upload unlawful, harmful or malicious content. You retain your rights in your content and permit us to process it as needed to provide TripDesk, subject to our Privacy Policy.
Office verification of a guide document is an internal company review. It is not independent verification of a licence, qualification or legal eligibility. The tour company remains responsible for its operating requirements and staff assignments.
Tours, money and communications
The tour company provides its tours and sets its own prices, cancellation terms and customer arrangements. TripDesk records payments, guide earnings, expenses and handovers made outside the app; it does not currently transfer money or act as a payment processor. Resolve booking and payment questions with the relevant business.
Verification and other messages depend on your connection, device and communication providers. Codes expire and request limits apply. A send request does not guarantee delivery. Do not rely on TripDesk as an emergency communication service.
Plans and service availability
Any paid plan, included features, billing period and charges must be presented before you purchase or activate it. These terms do not authorise an undisclosed charge. Features may change as the service develops. We may restrict access needed to address misuse, security incidents or revoked company membership, and may interrupt service for maintenance.
Review important business records and retain exports needed for your operations. If a record or feature appears incorrect, contact support before relying on it for a settlement or business decision.
Leaving and deleting an account
You can request account deletion in the app or through our account-deletion page. The app explains the 30-day grace period and any remaining steps. Business records involving other people, financial audit records and other applicable retention exceptions are described in the Privacy Policy. Signing out or uninstalling does not delete your account.
Updates and support
We may update these terms when the service changes. The date on this page identifies the version. Material changes will be communicated through an appropriate app or support channel. These terms do not remove rights that cannot be excluded under applicable law.
PixelAccord · TripDesk
support@pixelaccord.com