TripDeskBY PIXELACCORD
ACCOUNT & DATA RIGHTS

Your account.
Your choice.

Request deletion of your TripDesk account and associated personal information, or ask us about specific data.

Delete your account in TripDesk

Open More / Profile → Delete account in the app. Review the information and schedule deletion. You have a 30-day grace period and can cancel using Keep my account on the same screen. Deletion runs after the grace period in the next daily processing window. Your personal sign-in and profile are removed; company financial, dispute and security records may be retained where necessary. Deleting a personal account does not delete the company or other people’s accounts.

Request account or data deletion without the app

Use the form to prepare an email to support@pixelaccord.com, or email us directly with the information below. PixelAccord operates TripDesk.

Opening an email is not submission. Review and send it from your email app. Nothing is deleted automatically, and this page does not claim the request has been received.

Include country code. Do not enter an OTP.

The form stays on your device until you send the prepared email. Do not include passwords, verification codes or payment-card details.

Email support directly

What happens next?

1. We verify the account.Support may ask you to prove control of the registered account through an appropriate verification method. Someone else's phone number alone is not authority to delete their data.
2. We assess the request.We identify personal records, uploads and service-provider copies associated with the account. Business owners can request company-related deletion too; records involving other people or legal obligations need individual review.
3. We process and confirm.We aim to complete verified requests within 30 days and explain any delay, required verification or legitimate retention exception.

What is deleted or retained?

Account deletion normally removes authentication access, personal profile/photo and notification/device bindings, plus associated personal information that no longer needs to be retained. For specific-data deletion, describe the relevant information in your email.

Transaction, invoice, settlement or dispute/security records may be retained only where there is a legitimate documented need. We will identify retained categories, explain the reason and give the applicable retention period in our response. We do not keep a deleted account active for marketing. Read the retention and deletion policy for details.

Signing out or uninstalling the app does not delete your account. Tour bookings, refunds and disputes remain with the tour company; account deletion is not a payment-refund request.